Error CC-501 with downloading from First Arkansas Bank and Trust

swensen

For the last week+ I have been getting this error and can't download my data. It says there is an issue on the quicken server. I disconnected the download, and then set it up again and get the same thing. It links to a FAQ that says to contact support.

Quicken Francisco

Hello @swensen

Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. With the error you're receiving and the time frame generally it would be best to contact support but to confirm we're having issues we can try in a test file to see if we receive a similar result. This will make sure that the issue is based on the connection. I'll leave steps down below and you can find it on the third step on the article.

 https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you get the chance let us know what you're able to find out!

Thanks,

Quicken Francisco

swensen

Thanks very much for the response.

I setup a test file and the the account did download properly.

However, on my real file it is still getting the CC-501 error. My other 10+ accounts are downloading properly and it is just this one that is not.

I already disconnected and reconnected the online connection.

What would you suggest as my next step then?

Quicken Francisco

@swensen

Thanks for the update. Since it is working on the test file I'm wondering if we might be able to get it working by trying to deactivate the account and reconnecting it by new account instead. I'll leave steps down below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Next we'll want to go across the top to tools > add account. Search for you FI and sign in. From there you should be able to sign in and link your accounts to the existing accounts. 

Once you've tried this see if you're able to get your account downloading. If not let us know if you receive any errors.

Thanks,
Quicken Francisco

swensen

Thanks - I chatted with support. We deactivated my quicken ID and reconnected and then it seems to have worked. Appreciate the help.