Citizens Bank HTTP-500 Error

RickO

Anybody else getting HTTP-500 errors when trying to connect to Citizens Bank (Citizens Bank - Mid-Atl Consumer) via Direct Connect? This has been going on since about Thursday or Friday Feb 18-19. QMac Version 6.1.1.

euromixer

I too am having the same problem. Last download from Citizens for both checking and savings was 2/16/21. Same HTTP 500 error. Also called Citizens.. They are aware and said it seems to only be with QUICKEN FOR MAC users.. Are you all Mac users too? Took my number. Said they will call with update. They are aware!

euromixer

Rick here is a response from QUICKEN:
Hello @euromixer

Thank
you for reaching out on the community and telling us about your issue. I do
apologize in the issue you're having. That is odd I'm wondering where exactly
the issue is. I believe in this case it might help trying to see on a test file
if we have a similar issue. This will give us a better idea of where exactly
the issue is. I'll leave steps down below and you can find it on the third step
on the article.

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once
you get the chance let us know what you're able to find out. From there we'll
see what we able to find next.

Thanks,

Quicken
Francisco

>>>>
I followed the instructions. created a NEW FILE and it worked!!! Downloads worked just fine up to 2/23/21..... now what to do??????? Alll my downloads are nicely categorized.. I dont want to have to create a completely NEW FILE with all my accounts.... Couldn't imagine having to reconcile them all and categorize them going way back..... UGH!!!!!! Hoping Citizens has some fix.... Thoughts?

Here is the more active COMMENT LINK on this topic:
https://community.quicken.com/discussion/7888973/citizens-bank-download-problems#latest