how do I stop a repeating deposit of the same amount when downloading my bank statement?

Question

When I download my bank statement I get a deposit that seems to be in direct conflict with any other deposit I make. The normal deposit shows ok. Then there is a deposit that also shows up. I shouldn't get an automated deposit. When I delete the unwanted deposit, my account reconciliation adds thousands to my account .

Quicken Francisco · Answer

Hello
@Yipstwinbro

Thank
you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. Is it giving you another deposit when it downloads? If you wouldn't mind could we get some screenshots so that we're able to see exactly what's happening.

https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows#latest

Note you may need to drag the photos into the response box in order to add them

Once
you get the chance let us know what you're able to find out. From there we'll
see what we able to find next.

Thanks,

Quicken
Francisco