CC-501 Error - attempt to download from direct connect bank

Sarah Benson
Sarah Benson Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
This has happened before a couple of years ago and it was the same bank and the same error code. Duh.......seems as if I could remember but I can't. Can anyone help?
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Best Answer

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    Sarah Benson said:
    Should I just change it to Regions - Web Connect? Is it "only" direct connect? I dunno. You know the last time I approached them with questions they allowed (after numerous waits) that I had to turn to Quicken for help..............I will call tlhem but it wouldn't cost anything for me to change the bank...........correct??
    If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

Answers

  • Sarah Benson
    Sarah Benson Member ✭✭
    I am still "New to Quicken" since I only use it to categorize my spending for the upcoming tax season.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    edited March 2021
    CC-501 is an Express Web Connect connection method error.

    If you haven't already, you may want to review: https://www.quicken.com/support/error-when-using-online-services-cc-501  
  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    Always good to include....
    1 - What version & release....... Help --> About Quicken
    2 - What bank

  • Sarah Benson
    Sarah Benson Member ✭✭
    Quicken year 2020 version R31.20. The bank is Regions.
  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited March 2021
    Sarah Benson said: Quicken year 2020 version R31.20. The bank is Regions.
    There are 6 entries for Regions -
    guessing this might be the EXACT name you see -
    BUT... it is a Direct Connect only ?
    16552    16552    16552    Regions Bank    http://www.regions.com    A-xxx-734-4667    https://www.regions.com    ACTIVE   
    BANKING,CREDIT,ACCOUNTINFO,PAYMENT&DIRECT  
    05702    05702    05702    Regions Bank - Web Connect    http://www.regions.com/    A-xxx-472-2265    https://www.regions.com/    ACTIVE        
    BANKING,CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT 
               


  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited March 2021
    Guessing the exact named entry is - Regions Bank -
    [EDIT] - I updated my previous post with BOTH entries for reference


  • Sarah Benson
    Sarah Benson Member ✭✭
    Well now that is interesting....my Vault has Regions - Web Connect. I appreciate your quick reply. I will try to pay closer attention.
  • Sarah Benson
    Sarah Benson Member ✭✭
    Should I just change it to Regions - Web Connect? Is it "only" direct connect? I dunno. You know the last time I approached them with questions they allowed (after numerous waits) that I had to turn to Quicken for help..............I will call tlhem but it wouldn't cost anything for me to change the bank...........correct??
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    Sarah Benson said:
    Should I just change it to Regions - Web Connect? Is it "only" direct connect? I dunno. You know the last time I approached them with questions they allowed (after numerous waits) that I had to turn to Quicken for help..............I will call tlhem but it wouldn't cost anything for me to change the bank...........correct??
    If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

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