When I open the memorized payee list, there are no entries

Frogman
Member ✭
When I open the memorized payee list, all my payees are gone. I know they were there a few weeks ago. When I start to type a transaction, it will quickfill, so I know the payee list is there somewhere, but I don't see any entries when I open it. Has anyone ever experienced this before?
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Best Answer
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Hello @Frogman,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
Could you please provide which version of Quicken you have currently running?- Help > About Quicken
If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).- Navigate to the File menu
- Select File Operations
- Copy...
- Leave the presets as is and click OK
- Wait for the copy procedure to complete
- Select New Copy and click OK
- Once the newly copied file opens, navigate back to the File menu
- Select File Operations
- Validate and Repair...
- Select Validate file
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for at least 5 secs)
- Reopen Quicken and see if the issue persists.
If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).
Follow the steps below to switch back to your original file:- Click the File menu.
- Look near the bottom of the options list.
- Select the data file you want to open.
Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.Let us know how it goes!
-Quicken Anja0
Answers
-
Hello @Frogman,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
Could you please provide which version of Quicken you have currently running?- Help > About Quicken
If you haven't already, I suggest you create a copy of your data file in an attempt to rebuild all of the internal lists and database tables. Then, try to Validate your data file in the copied file by following the steps below. However, I do recommend that you also Save a backup of your data file first before trying these steps (just in case).- Navigate to the File menu
- Select File Operations
- Copy...
- Leave the presets as is and click OK
- Wait for the copy procedure to complete
- Select New Copy and click OK
- Once the newly copied file opens, navigate back to the File menu
- Select File Operations
- Validate and Repair...
- Select Validate file
- Click OK
- Close the Data Log
- Close Quicken (leave it closed for at least 5 secs)
- Reopen Quicken and see if the issue persists.
If this does not resolve the issue, you can either switch back to your original file or restore the backup you saved prior to performing the above troubleshooting instructions (both the original and backup files should remain unaffected by the steps performed in the copied file).
Follow the steps below to switch back to your original file:- Click the File menu.
- Look near the bottom of the options list.
- Select the data file you want to open.
Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.Let us know how it goes!
-Quicken Anja0
This discussion has been closed.