All my manage bills with split categories have reverted to a single category when recorded.

All split transactions from managed bills and income, ie. Mortgage payments, paychecks , social security checks or other bills that you split are being truncated to one category when recorded. This problem started after the December update..

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Do you have scheduled reminders for each of these bills or deposits?
    Are these reminders recorded into the register BEFORE you download transactions from the bank?
    A downloaded transaction that can be matched to an existing register transaction will not wipe out existing split categories.

    Please check that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings can be found for the detection and processing of transfer transactions in Edit / Preferences / Transfer detection.

  • Michael Reavell
    Michael Reavell Member ✭✭
    The answer to your two questions is yes. I have been a user since 2006 and have never encountered this problem before the update in December. Have you a scheduled reminder bill that you split between categories post in advance of the actual downloaded bank transaction? Have you looked to verify that the split recorded in your bank register correctly after the download? Mine have not.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Yes, I always have a scheduled reminder executed to create a regular register transaction before I download data from the bank containing the transaction for this reminder.
    After download, I manually review and accept the downloaded transactions as a match. The categories are always correct.

    Are you automatically accepting downloaded transactions into your registers?

    If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.

    You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS 070319 STARBU" or to assign a category) before you click to accept each transaction.

    Any changes you make to downloaded Payee Names are remembered in Renaming Rules.

    Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.

    Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.

     

    In case you have issues with transfer transactions not being generated correctly:

    For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date. Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
    That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.

     

    Where are the "Auto-accept downloaded transaction" settings?

    There are two places where this is controlled in Quicken for Windows:
     - Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
     - For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.