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Fidelity Investments transactions not updated

Hi. Quicken downloads account names from my Fidelity Investments with zero balance. No transaction is downloaded. Quicken doesn't return any error message so I guess it is connected to Fidelity. How can I get it to update with transactions?
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Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer

    Hello @tad

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It looks like we are currently seeing some issues with Fidelity with some users having difficulty. If you could I'd recommend contacting  Quicken Support so that we're able to collect logs and investigate further into what's causing the issue. I'll leave our hours down below so you can find a time that works best for you.

    Thanks,

    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer

    Hello @tad

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It looks like we are currently seeing some issues with Fidelity with some users having difficulty. If you could I'd recommend contacting  Quicken Support so that we're able to collect logs and investigate further into what's causing the issue. I'll leave our hours down below so you can find a time that works best for you.

    Thanks,

    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


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