Hello @Joan Loos
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. You should be able to open Quicken and still be able to get to your file. Are you having issues getting it open? If so could you describe what the issue is exactly. This will give us a better idea of what we can do to get you back up and running.Let us know more once you get the chance.
Thanks,
Quicken Francisco