CC payment ( electronic) not listed (Q Mac)

OceanKat
OceanKat Quicken Mac Subscription Member ✭✭
edited April 2022 in Errors and Troubleshooting (Mac)
An electronic CC payment BOA is listed in register but was not deducted from the balance due in the Account listings

Comments

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @OceanKat

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd that it's listed but not part of the balance. Is this the first time that this has happened? It's quite an odd issue to have. Does it calculate correctly anywhere else? Are you able to edit the transaction then try modifying it to see if we're able to get it to update as well?

    Once you get a chance let us know more so that we're able to see what we can try to fix the issue. 

    Thanks,

    Quicken Francisco


  • OceanKat
    OceanKat Quicken Mac Subscription Member ✭✭
    I may have misrepresented what occurred . I determined the difference was created because BOA was blocking all traffic to its site thus not allowing updated info . Thought I would try again tomorrow to see if it connects . Error code said all traffic blocked .
    I could however sign onto BOA via their website just not thru quicken
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