Quicken cannot connect to Chase

Linda Moran

There's no error code. It says "Sorry. We encountered an error. It's not your fault."

Frankx

Hi @Linda Moran,

When you receive that type of message - the "It's not your fault" message - you will need to contact Quicken Support so that they can perform a review of your log files and possibly escalate this in order to resolve it.  When you talk to Quicken Support, make sure to tell them how long you have been receiving this error message.

Here's the LINK to Quicken Support.

Let us know how this goes.

Frankx

Frankx

Hi @Linda Moran,

When you receive that type of message - the "It's not your fault" message - you will need to contact Quicken Support so that they can perform a review of your log files and possibly escalate this in order to resolve it.  When you talk to Quicken Support, make sure to tell them how long you have been receiving this error message.

Here's the LINK to Quicken Support.

Let us know how this goes.

Frankx

Linda Moran

Okay I contacted support, and the guy told me they're having trouble with Chase right now. And here's the link he gave me, with more information https://community.quicken.com/discussion/7890198/new-3-10-21-you-may-experience-an-error-adding-or-updating-accounts/p1?new=1
(By the way, your email said I could reply directly to the email but it got returned.)