you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. I'm wondering here if this might be a side effect of the issues Wells Fargo is currently experiencing or if it's something unrelated.
To start off here do you know what connection method you're using? You can check by right clicking on the account under the account bar and selecting edit/delete account. From there navigating across the popup to online services. How long has this been happening? Is this the first time or is it a repeated action? Are any of your other accounts having similar issues? Once you get a chance let us know more details and we'll see what we can try to correct the error you're having.
My Wells Fargo downloads are often registered as completely different transactions. Case in point, two ATM withdrawals. One registered as American Express payment, another as payment to a Citi card. What is up with that?
Transaction download problems with matching and adding
new transactions correctly
First please ensure
that all optional settings in Quicken pertaining to recall, memorization,
automatic categorization and renaming of payee names are enabled. You find
those settings in Edit / Preferences / Data Entry & Quickfill and
Downloaded Transactions. Additional settings can be found for the detection
and processing of transfer transactions in Edit / Preferences / Transfer
Are you automatically accepting downloaded
transactions into your registers?
If you are relying
on Quicken to "automagically" fill your account registers from
downloaded transactions, you may run into problems. Despite all efforts by the
Quicken programmers, the "Autopilot" (that's my name for the part of
the Quicken program which processes downloaded transactions and converts them
into new register transactions) is not infallible. For that process to work
100% of the time one would need a crystal ball because the information
downloaded from the banks often is just too terse and cryptic.
You should, at least
for a while, turn off the "automatically accept downloaded transactions
into registers" setting to gain better control over what is downloaded and
what to do with it. Review each downloaded transaction, make changes if necessary
(e.g., to get a payee name = "Starbucks" instead of "POS TRANS
070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS
070319 STARBU" or to assign a category) before you click to accept each
Any changes you make
to downloaded Payee Names are remembered in Renaming Rules.
Any other changes
you make (add/change Category or Memo text) are remembered in the Memorized
Next time the same
transaction for this Payee comes along, Quicken should remember and give you a
better new register transaction.
In case you have
issues with transfer transactions not being generated correctly:
For best results
manually enter transfer transactions into your register BEFORE you download
transactions from the bank which contain the transfer confirmations. For
recurring transfers use scheduled reminders and enter them a day or two before
the due date. Be sure to use distinct Payee Names for each transfer / credit
card payment to avoid confusing Quicken - memorized payee entries.
That takes the guesswork out of the Autopilot's process. Because a correctly
entered transfer transaction already exists in your account registers, the
Autopilot should just match the downloaded transfer transaction to the existing
one in both accounts.
Where are the "Auto-accept downloaded
There are two places
where this is controlled in Quicken for Windows:
- Globally, for all accounts, in Edit /
Preferences / Downloaded Transactions
- For each account individually, the
global setting can be overridden from the Edit Account Details screen, Online
Services Tab. Look for blue text "Automatic Entry is: ON / OFF".
Click the text to change the setting.