Thank you for taking the time to visit the Community to report your issue, although I apologize that you have not yet received a response.
Have you received any error messages on this account? If no error messages are present I would try these steps first:
you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. Could we get some extra information here. How long has this issue been happening? When was your last successful update of the account? Do you get any error codes when trying to download? Do you know whether the account is Direct connect or express web connect?
Once you're able to let us know more information we'll see what we can try to get your downloads back up and running.
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