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After "Quicken Online Unavailable" Now told to download program.

After receiving the Quicken Online Unavailable - I am now being directed to download and install the program. I have the program and I don't want to loose my history. I am not able to get into the program at all. Please help.

Answers

  • Mzjwest
    Mzjwest Member
    If I download and install Quicken as being required after Quicken Online is unavailable, will I loose my history?
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Hello @Mzjwest

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this. You should not lose any data from this. In your case I do recommend contacting Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly.  This should let us see exactly what is happening that's causing the issue you're having. I'll leave our hours down below so you can find a time that works best for you.

    Thanks,
    Quicken Francisco

    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


  • Mzjwest
    Mzjwest Member
    Quicken Francisco - Can you provide phone numbers or how to contact chat?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Mzjwest said:
    Quicken Francisco - Can you provide phone numbers or how to contact chat?
    He actually did provide the link, but this new forum software doesn't make links "visible".  Hovering over "Quicken Support" in his answer would do it.

    Or here:   http://quicken.com/contact-support
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
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