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FAQ: How to Setup American Express (AMEX) Direct Connect

Gary
Gary Member ✭✭✭
edited April 6 in FAQ'S (Windows)
I struggled with this so I am posting my solution. I contacted AMEX support but they did not have the answer for How To Obtain A Direct Connect login! This is what worked for me:
1. Right click account->Edit/Delete Account->Online Services
2. Deactivate from existing online service (Express Web Connect)
3. Reenter your AMEX website login credentials and RELINK the credit card account (be sure to do this very important step!).
Now, when you review Online Services, you should see the Connection Method: Direct Connect

WARNING: In January 2021 a long there were long discussions on this forum about AMEX Direct Connect failing to work properly. Some reverted the connect to Express Web Connect in order to get their transaction downloads to work. 
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