Error message on startup of Quicken: You are currently running under a quest user account.

chrisgray

I am getting this message "You are currently running under a quest user account. Any files you create in your account will not be saved".

After pressing "OK" I seem to be able to save data, but I am concerned that this is forecasting other issues to come.

Also got a message coincident with this saying " your quicken member ship will renew on 4/27/2021. There is nothing you need to do at this time. To review your plan sing into My Account"

Why is this happening?

Quicken Francisco

Hello @chrisgray

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like on your computer you may not be using your administrator profile from the error you're getting. Here's an article from Microsoft showing on how to switch user accounts to make sure you're using the correct one.

https://support.microsoft.com/en-us/windows/how-to-switch-users-accounts-in-windows-10-660d4dcd-fa8d-7467-10b3-fee0e70e11d4

If you are on the correct one let us know so we're able to find out what exactly could be causing the issue.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @chrisgray

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like on your computer you may not be using your administrator profile from the error you're getting. Here's an article from Microsoft showing on how to switch user accounts to make sure you're using the correct one.

https://support.microsoft.com/en-us/windows/how-to-switch-users-accounts-in-windows-10-660d4dcd-fa8d-7467-10b3-fee0e70e11d4

If you are on the correct one let us know so we're able to find out what exactly could be causing the issue.

Thanks,

Quicken Francisco