cc-501 problem why

Joe Carey
Joe Carey Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
What is going on with CC-501 problems with Citi and Syncrone bank?

Answers

  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭

    During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

    Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors.  Instead, please contact Support.
    Support has access to a tool that can "reset" the User profile internally on the server.

    https://www.quicken.com/support#contact-support

    Quicken Subscription HBRP - Windows 10
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