Home Depot - Wrong Web Address - appears to link to Canadian Home Depot website

Patrick2112

Has anyone else had issues adding a Home Depot consumer card? It appears that it is linking to the Canadian site, which I cannot login to since I'm a US customer.

Boatnmaniac

Ps56k2 said:

The Quicken file info for Home Depot looks like this - and also appears to use Citi bank for the branded card.
Also updated topic title to better reflect the actual Q&A

43182    43182    43182    Home Depot    https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=CACN_HOMEDEPOT#signon    1 (8xx) 747-3787    https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=CACN_HOMEDEPOT#signon    ACTIVE                  
CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

I think that is the problem.  This web link takes you to the Canadian site for the Home Depot credit card.  The US website is https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLCN_HOMEDEPOT#signon.  Notice the difference between the two url's:  CACN vs PLCN.

@Patrick2112 - This is something that this forum is not going to be able to fix.  Quicken will need to work with Intuit to get the FIDIR list corrected.  I suggest you contact Quicken Support (https://www.quicken.com/support#contact-support) to submit a trouble ticket.  Or you can use Report a Problem in Quicken under the Help menu.

Ps56k2

The Quicken file info for Home Depot looks like this - and also appears to use Citi bank for the branded card.
Also updated topic title to better reflect the actual Q&A - as it does appear to link to the Canadian HD website.

43182    43182    43182    Home Depot    https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=CACN_HOMEDEPOT#signon    1 (8xx) 747-3787    https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=CACN_HOMEDEPOT#signon    ACTIVE                  
CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

Boatnmaniac

Ps56k2 said:

The Quicken file info for Home Depot looks like this - and also appears to use Citi bank for the branded card.
Also updated topic title to better reflect the actual Q&A

43182    43182    43182    Home Depot    https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=CACN_HOMEDEPOT#signon    1 (8xx) 747-3787    https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=CACN_HOMEDEPOT#signon    ACTIVE                  
CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

I think that is the problem.  This web link takes you to the Canadian site for the Home Depot credit card.  The US website is https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLCN_HOMEDEPOT#signon.  Notice the difference between the two url's:  CACN vs PLCN.

@Patrick2112 - This is something that this forum is not going to be able to fix.  Quicken will need to work with Intuit to get the FIDIR list corrected.  I suggest you contact Quicken Support (https://www.quicken.com/support#contact-support) to submit a trouble ticket.  Or you can use Report a Problem in Quicken under the Help menu.

Patrick2112

Thanks @Boatnmaniac, I'll submit a support ticket, I just wanted to make sure I wasn't doing something wrong before do so.