FirstBank of Colorado - Cannot Connect - Error message is OL-220-A

For the past 3 weeks, I have been unable to download transactions from FirstBank of Colorado. I have unlinked and relinked the accounts multiple times. I have contacted Quicken Support, cannot fix. I have submitted the issue via "Report a problem" at least 10 times, no response or solution. I have contacted FirstBank of Colorado, they cannot see an issue on their end.

Any assistance would be helpful

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @Tsatterf

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

    Thanks,

    Quicken Francisco


  • Tsatterf
    Tsatterf Member
    Thanks for that idea. I opened a new Quicken account and was able to sync with FirstBank in the test account. So...how can I find out what the issue is with my main account?
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @Tsatterf

    Thanks for the update. I'm wondering here then if we're able to fix the issue by deactivating and reactivating the issue. I'll leave steps down below.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you've had a chance to try this let us know if you're able to get the connection back up and running.

    Thanks,
    Quicken Francisco



  • Tsatterf
    Tsatterf Member
    Actually, that seemed to work. I reactivated the accounts on the Main Quicken file and they seem to be working again. Will be able to see on Tuesday when I try to sync the Monday transactions. Thanks!
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @Tsatterf

    Glad to hear it's working currently. Please do let us know if we're still experiencing issues and if we are we'll take another look to see what we're able to find.

    Thanks,
    Quicken Francisco
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