Two step authentication/verification process - Star Tech FCU

steelcity79

Quicken does not prompt me for the two-step verification process, it simply takes me through and tells me my username or password is incorrect. Then my bank sends me a verification code to enter into quicken, (which tells me my credentials are correct)but I cannot since I'm not being prompted. And I am not able to remove the two-step verification process with my bank. It's mandatory. I'm using Quicken Premier for Mac

UKR

What's the name of the bank you're having problems with?

steelcity79

> @UKR said:
> What's the name of the bank you're having problems with?

My Banks name is Star Tech FCU

steelcity79

> @RickO said:
> I can tell you that the 2-factor process does work for at least some banks. As UKR mentions, if you will name the bank, you may be able to get an idea if any others have had success or failure with that particular bank. 
>
> Another option would be to contact Quicken Support by phone so they can screen share with you and see live what is going on.

Thanks. I did that. And they tell me my bank needs to disable the two step, and then I call my bank and they tell me Quicken needs to disable it.

steelcity79

> @RickO said:
> This is a long shot, but I'm going to suggest that you change your password on the bank's website to something with just letters and numbers. Then try Quicken again. Who knows, it may reset the process. Other than that, I'm out of suggestions unless someone comes along with experience with that FCU.

Thank you. I did, and no go. My bank requires letters, numbers, capitalization, and a special character. Thanks for your efforts though, much appreciated.

steelcity79

Ok. Good points. Thank you.