Thank you for reaching out on the community and telling us about
your issue. I do apologize in the issue you're having. That is odd I'm
wondering where exactly the issue is. Do you receive any errors or any message when you try updating. I'm wondering here if it's just not pulling properly. Lets try seeing if we're able to get any different results by signing in and out of Quicken. It'll be a quick first step to try. I'll leave steps down below.
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