What is this error message ... QCS-0429-2 ?

Eagle

Hello all ...
Hope you are safe and sane wherever you are!

I have Quicken 2020 Desktop on Win10.
I am trying to use Quicken on the Web.
I can log on and the numbers look right, but ...
I have these little exclamation marks by each account.
In clicking them, it asks me to update credentials for USBank PFM Direct Connect.
I enter the numbers supplied by USBank.
I get the above error message.
I have signed out of the App, gone to the Quicken desktop and reset the cloud data more than a few times. Still no go.
What does the error indicate?
What are some things that I can try?
Ask me questions, I'll try to answer.

Quicken Francisco

@Eagle

The file name and cloud name might be the same but are two different things. Are you having issues deleting your main files dataset? It'll likely be the same name as your main files name. Additionally If you do feel like it is confusing I would recommend  contacting Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at. They'll be able to help first hand guiding you through the process and additionally any other questions you're having.

Thanks,
Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00 pm PDT

Quicken Francisco

Hello @eagle

@Eagle Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd that you're having that many errors on your mobile. To start off here it would be a good idea to try resetting the cloud to see what we're able to do. I'll leave steps down below.

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon  in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID. 

Once you've tried this let us know what errors you're receiving afterwards and we'll see what we can try next.

Thanks,

Quicken Francisco

Eagle

OK, thanks for working with me.
I've done the reset again in Quicken Desktop.
I've attached some of the dialog.
By the way, I was signed out of Quicken Web when I did the cloud reset.
When I opened Quicken Web, there were NO explanation marks!
I thought Hoooooray!
I wondered, why did it work this time.
Then before I could do anything, there they were there again.
So, I did the update credentials thing again in Quicken Web and got the same results as before. You can see the previous attachments for those results.
The attachments for this post have to do with the cloud reset in Quicken Desktop.
So, I think I did what you asked
If I forgot anything, or you have other things to try, let me know.

Eagle

I meant to add, I have been getting those illegal operation messages whenever I do a sync with Quicken Desktop.
Another mystery to figure out.
I don't know if that is tied to my QCS-0429-2 error message.

Quicken Francisco

@Eagle22

Thanks for the update. It sounds like the dataset might be having the issues so the next step we can try taking is to delete the dataset and remaking it entirely. Note in order to delete the dataset you'll need to be on a file other than your primary file. If you don't have a secondary file you can make one by going across the top to file > new. The rest of the steps will be found down below.

https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

Ideally once we delete the dataset we shouldn't be seeing any of the illegal operation errors each time we sync and also getting rid of the majority of the download issues as well. Once you get the chance let us know how it goes!

Thanks,
Quicken Francisco

Eagle

Hello ..,.
Been gone for a few days ...
I'm having some difficulty trying to get a test QDF file going so I can find and delete my main QDF file.
I do not get any files listed in the cloud account window in preferences.
Could you explain difference between Dataset name and File name?
How do I go ahead and create a test or work QDF file to be used to delete my main QDF file.
Kind of struggling with that.
Appreciate any input ...
Thanks
Bob

Quicken Francisco

@Eagle

The file name and cloud name might be the same but are two different things. Are you having issues deleting your main files dataset? It'll likely be the same name as your main files name. Additionally If you do feel like it is confusing I would recommend  contacting Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at. They'll be able to help first hand guiding you through the process and additionally any other questions you're having.

Thanks,
Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00 pm PDT

Eagle

Quicken Francisco ...
Thanks for trying to help me out.
I will give QSupport a call.

dpaulsims

> @"Quicken Francisco" said:
> Hello @eagle
>
> @Eagle Thank
> you for reaching out on the community and telling us about your issue. I do
> apologize for the issue you're having. That is odd that you're having that many errors on your mobile. To start off here it would be a good idea to try resetting the cloud to see what we're able to do. I'll leave steps down below.
>
> Step 1: Reset the cloud data through the desktop program
>
> * Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
> * Click Reset your cloud data.
>
> Step 2: After resetting your cloud data 
>
> You'll need to sign out of the Mobile App and sign back in:
>
> * Open the Quicken Mobile App.
> * Tap the Menu icon 
>  in the upper left.
> * Tap the Logout button at the bottom of the screen. 
> * Sign back in with the same Quicken ID. 
>
> Once you've tried this let us know what errors you're receiving afterwards and we'll see what we can try next.
> Thanks,
>
> Quicken
> Francisco

If only a small number of transactions report the error, you can copy and paste those transactions in the register view and delete the original transactions. Then you can sync successfully. I find this always happens when I manually change the state of a transaction from Uncleared to Cleared or Reconciled. Changing the state back to its previous value does not fix the problem. The only workaround is to copy and paste the offending transactions, then delete those transactions.

Paul