What is this error message ... QCS-0429-2 ?

Hello all ...
Hope you are safe and sane wherever you are!

I have Quicken 2020 Desktop on Win10.
I am trying to use Quicken on the Web.
I can log on and the numbers look right, but ...
I have these little exclamation marks by each account.
In clicking them, it asks me to update credentials for USBank PFM Direct Connect.
I enter the numbers supplied by USBank.
I get the above error message.
I have signed out of the App, gone to the Quicken desktop and reset the cloud data more than a few times. Still no go.
What does the error indicate?
What are some things that I can try?
Ask me questions, I'll try to answer.
Thanks for listening ...
Bob
Win10 Home
Quicken 2020 Subscription


Can't seem to add an image in my signature.
What are the size restrictions? Or rules?

Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    @Eagle

    The file name and cloud name might be the same but are two different things. Are you having issues deleting your main files dataset? It'll likely be the same name as your main files name. Additionally If you do feel like it is confusing I would recommend  contacting Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at. They'll be able to help first hand guiding you through the process and additionally any other questions you're having.

    Thanks,
    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT


    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @eagle

    @Eagle Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is odd that you're having that many errors on your mobile. To start off here it would be a good idea to try resetting the cloud to see what we're able to do. I'll leave steps down below.

    Step 1: Reset the cloud data through the desktop program

    1. Go to Edit Preferences Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.

    Step 2: After resetting your cloud data 

    You'll need to sign out of the Mobile App and sign back in:

    1. Open the Quicken Mobile App.
    2. Tap the Menu icon Troubleshooting Issues with the Quicken Mobile App in the upper left.
    3. Tap the Logout button at the bottom of the screen. 
    4. Sign back in with the same Quicken ID. 
    Once you've tried this let us know what errors you're receiving afterwards and we'll see what we can try next.

    Thanks,

    Quicken Francisco


  • Eagle
    Eagle Member ✭✭
    OK, thanks for working with me.
    I've done the reset again in Quicken Desktop.
    I've attached some of the dialog.
    By the way, I was signed out of Quicken Web when I did the cloud reset.
    When I opened Quicken Web, there were NO explanation marks!
    I thought Hoooooray!
    I wondered, why did it work this time.
    Then before I could do anything, there they were there again.
    So, I did the update credentials thing again in Quicken Web and got the same results as before. You can see the previous attachments for those results.
    The attachments for this post have to do with the cloud reset in Quicken Desktop.
    So, I think I did what you asked
    If I forgot anything, or you have other things to try, let me know.
    Thanks for listening ...
    Bob
    Win10 Home
    Quicken 2020 Subscription


    Can't seem to add an image in my signature.
    What are the size restrictions? Or rules?
  • Eagle
    Eagle Member ✭✭
    I meant to add, I have been getting those illegal operation messages whenever I do a sync with Quicken Desktop.
    Another mystery to figure out.
    I don't know if that is tied to my QCS-0429-2 error message.
    Thanks for listening ...
    Bob
    Win10 Home
    Quicken 2020 Subscription


    Can't seem to add an image in my signature.
    What are the size restrictions? Or rules?
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @Eagle22

    Thanks for the update. It sounds like the dataset might be having the issues so the next step we can try taking is to delete the dataset and remaking it entirely. Note in order to delete the dataset you'll need to be on a file other than your primary file. If you don't have a secondary file you can make one by going across the top to file > new. The rest of the steps will be found down below.

    https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    Ideally once we delete the dataset we shouldn't be seeing any of the illegal operation errors each time we sync and also getting rid of the majority of the download issues as well. Once you get the chance let us know how it goes!

    Thanks,
    Quicken Francisco
  • Eagle
    Eagle Member ✭✭
    Hello ..,.
    Been gone for a few days ...
    I'm having some difficulty trying to get a test QDF file going so I can find and delete my main QDF file.
    I do not get any files listed in the cloud account window in preferences.
    Could you explain difference between Dataset name and File name?
    How do I go ahead and create a test or work QDF file to be used to delete my main QDF file.
    Kind of struggling with that.
    Appreciate any input ...
    Thanks
    Bob
    Thanks for listening ...
    Bob
    Win10 Home
    Quicken 2020 Subscription


    Can't seem to add an image in my signature.
    What are the size restrictions? Or rules?
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer
    @Eagle

    The file name and cloud name might be the same but are two different things. Are you having issues deleting your main files dataset? It'll likely be the same name as your main files name. Additionally If you do feel like it is confusing I would recommend  contacting Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at. They'll be able to help first hand guiding you through the process and additionally any other questions you're having.

    Thanks,
    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT


    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT

  • Eagle
    Eagle Member ✭✭
    Quicken Francisco ...
    Thanks for trying to help me out.
    I will give QSupport a call.
    Thanks for listening ...
    Bob
    Win10 Home
    Quicken 2020 Subscription


    Can't seem to add an image in my signature.
    What are the size restrictions? Or rules?
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