Download from bank does not populate Quicken

msenn2692

I downloaded transactions from my bank but they don't download to Quicken. They are in a download file and when I click on them it looks like they go to Quicken but nothing happens.

Quicken Francisco

Hello @msenn2692

Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. What FI are you having difficulty with? How long has this been happening as well?

I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

 https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

Thanks,

Quicken Francisco
 

Quicken Francisco

Hello @msenn2692

Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. What FI are you having difficulty with? How long has this been happening as well?

I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

 https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

Thanks,

Quicken Francisco
 

qboftx

I have the same problem. I have not been able to update my Quicken with the bank info since 5/12

msenn2692

I followed the steps that Quicken Francisco described and it fiked the issue.