Hello @Rodney B
Thank you for reaching out on the community and telling us about
your issue. I do apologize in the issue you're having. That is odd I'm
wondering where exactly the issue is. I believe in this case it might help
trying to see on a test file if we have a similar issue. This will give us a
better idea of where exactly the issue is. To create a test file go across the top of your Quicken to File
> New > start from scratch > default categories > don't sync to
mobile and web.
Try adding your FI and see if you experience similar issues when trying to download.
Once you get the chance let us know what you're able to find
out. From there we'll see what we're able to do next.