Anyone else having trouble downloading account information from FedLoan Servicing?

BTisdale

FedLoan Servicing recently stopped working for me. Anyone else?

Quicken_Tyka

Hello @BTisdale

Thank you for the response and the additional details.

If you are still experiencing the CC-502 error please see the steps outlined here.

If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting and a review of the log files to determine the cause of the error.

https://www.quicken.com/support#contact-support

Support can perform in-depth troubleshooting as well as create a help ticket this will help gauge the impact an issue is having and help get the problem investigated further.

Thank you,
-Quicken Tyka

Quicken_Tyka

Hello @BTisdale

Thank you for taking the time to share the details of your experience and feedback with the Community, although I apologize that you have not yet received a response.

We'll need a bit more information to be able to assist.

Please take a moment to review the information available here and post back to let us know what version and release of Quicken you are using as well as any error codes or messages.

The more information you can provide regarding this issue will help the Community to better understand and assist.

Thank you,

-Quicken Tyka

KG3

I am having the same problem, CC-502 error. For about 3 or 4 days now.

Version R32.12
Build 27.1.32.12
Windows 7 32 bit

BTisdale

Quicken Premier - USA
Version: R32.12
Build: 27.1.32.12
Windows 10 Enterprise
Windows Version 20H2 (OS Build 19042.928)

@Quicken_Tyka, any additional info would be appreciated. FYI - I created a new file a couple of days ago, and, until this morning, I was unable to add accounts from FedLoan Servicing into the new file. This morning, however, I was able to do so. However, so far, i continue to get the CC-502 error when attempting to update my primary file with FedLoan Servicing data. I have run the validate and repair process and am not getting any errors.

Quicken_Tyka

Hello @BTisdale

Thank you for the response and the additional details.

If you are still experiencing the CC-502 error please see the steps outlined here.

If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting and a review of the log files to determine the cause of the error.

https://www.quicken.com/support#contact-support

Support can perform in-depth troubleshooting as well as create a help ticket this will help gauge the impact an issue is having and help get the problem investigated further.

Thank you,
-Quicken Tyka

MicheleZiejaLockleair

I have been having same issue for 3 or 4 days !

KG3

Problem still exists for me, as expected (that support page is worthless once people start posting the problem). I guess I'll keep monitoring this thread in hopes something gets fixed.

BTisdale

It started working for me for a couple of days, and it stopped working again. Again getting the CC-502 message.

GreyCrown

FedLoan Servicing appears to have the dropped the WWW from their URL. When trying to connect to the bank from within the Quicken account setup it fails. When I click on the link that is supplied so you can manually test a login I get a message back that the server cannot be found. The link (http://www.myfedloan.org/) does not work but (https://myfedloan.org/) does. How do we get that corrected. Thank You

GreyCrown

FedLoan Servicing appears to have the dropped the WWW from their URL. When trying to connect to the bank from within the Quicken account setup it fails. When I click on the link that is supplied so you can manually test a login I get a message back that the server cannot be found. The link http://www.myfedloan.org/ does not work but https://myfedloan.org does. How do we get that corrected. Thank You

Quicken_Tyka

Hello @GreyCrown

Thank you for the response and the additional details. 

If Quicken is displaying an incorrect Homepage URL, the financial institution will need to report this URL change to the Quicken financial services provider through their account manager.

This is the only method, as the financial institution can confirm that the URL in Quicken is truly incorrect and not just experiencing temporary difficulties. Quicken Support cannot make this change. 

I apologize for not having an immediate solution at this time.

-Quicken Tyka

Ps56k2

Here is what is showing in the Quicken internal file -
the WWW link does in fact fail - but the AccountAccess link does get to the signin page

54738    54738    54738    FedLoan Servicing    http://www.myfedloan.org/    1-8xx-699-2908    https://accountaccess.myfedloan.org/authentication/signIn.html?returnKey=CONSUMER-PORTAL    ACTIVE                   BANKING,ACCOUNTINFO&EXP-WEB-CONNECT   

BTisdale

I sent an email to FLS in their website asking that they update Quicken on the new URL. I hope anyone reading this thread will do the same.

GreyCrown

I sent FedLoan an email requesting them to update the URL also. I discovered this a couple weeks back but thought they would have fixed it on their own...I thought wrong.