Help with problems on reconciling my bank account

jacquelineth

I'm using version 2017 Starter Edition. I'm not connected to the web. Lately I have been unable to reconcile my bank acct which is not connected to the web or the cloud. The entries in the register do not show on the reconciling part of Payments and Deposits. The dates are correct.
Can anyone help me please?
Thanks for your help!

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows