Citi Business Downloads

Have not been able to download Citi Business account transactions for several days. No error message was given so I tried resetting connection which them gave popup error page "Account Reset Failed". I then tried deactivate/Activate which now "oops we're having a problem "page. This has been for several days now. Only happening with Citi Business Accounts.

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @kilingiros .

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

    Thanks,

    Quicken Francisco
     


  • kilingiros .
    kilingiros . Member ✭✭
    Yes, creating a new quicken file I'm able to connect and download my Citi Business transactions. Still cannot connect with my original file.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @kilingiros .

    Thanks for the update. I'm wondering here if we might need to try resetting it fully to get it up and running again. I'll leave steps down below on how to do so.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you get the chance try out the steps below and let us know how it goes!

    Thanks,
    Quicken Francisco



  • kilingiros .
    kilingiros . Member ✭✭
    I was able to connect this morning and re-establish connection without deactivating All accounts. *****However, a BIG problem arose and I experienced the same thing last month when I deactivated and reactivated my Citi Business accounts....Quicken deletes the original opening balance and inserts a new incorrect opening balance with the current date, throws off entire balance of account.
  • kilingiros .
    kilingiros . Member ✭✭
    Same problem beginning today AGAIN!!!!!! Cannot connect to my accounts. When I create a "new" Quicken file, I'm able to connect to accounts. This same scenario happen to me two years ago, after 2-3 weeks dealing with tech support, I finally spoke with Quicken Care Escalations after i escalated the issue cc'ing the office of the president, it was determined it was QUICKENS servers fault!!!!! Waste of my time .
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