Navy Federal Accounts Won't Add to Quicken

Hello,

This is the error I'm receiving whenever I try to access Navy Federal from Quicken on Mac. I can access the navy federal website just fine, but Quicken fails to add my accounts, from what I read this could be an issue with 2FA. I've been trying for the last 3 days with no luck. Please advise on best solution.


name: (null)
email: (null)
date: 2021-04-27 22:42:34 (America/New_York)
date: 2021-04-28 02:42:34 (GMT)
date: 2021-04-27 19:42:34 (PST)
OS: 11.2.3
Product: Quicken
Version: 6.1.1
Build: 601.37924.100
Sync: Disabled
Cloud status: 0
Intuit user id: (null)
Mint data set name: (null)
Mint data set id: (null)
QCS user name:
QCS user id:
QCS data set name:
QCS data set id:
CC user id:
QCS file name:
QCS file Id:
Client file name:
Client file Id:



errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (aggregator error)

BID: 14545

FI name: Navy Federal Credit Union

response:
(null)

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDS_DEFAULT",
"cpAggStatusCode" : "ccscrape.108",
"aggStatus" : "END_USER_ACTION_REQUIRED_AT_FI",
"isProcessing" : false,
"cpAggStatusDetail" : "User action is required at the web site. Please login from a private window to your bank website and complete the security enhancements"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "<value>",
"isProcessing" : false
}

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @sdolson494

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Thank you for including the log as well as it gives us a bit more information. One of the issues I do see here is that you're having an aggregator error. For this issues we'll need to contact Quicken Support so we're able to collect logs to look a bit deeper at exactly what's happening. I'll leave our hours down below so you can find a time that works best for you.


    Thanks,

    Quicken Francisco


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