close cloud accounts

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bill20
bill20 Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
how can i shut off cloud accounts

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  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Answer ✓
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    Hello @bill20

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Are you trying to shut down the Sync entirely? if so we should be able to do so by going across the top of Quicken and selecting edit > preferences  > mobile & web > Sync off. From there the sync should be turned off. If you're trying to remove accounts you should be able to do so by going to the mobile and web tab. From there on the right it should have a list of all your accounts and a button as well that lets you adjust what accounts you want actively synced to the cloud.


    Please let us know if this helps resolve the issue for you. 

    Thanks,

    Quicken Francisco


Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Answer ✓
    Options

    Hello @bill20

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Are you trying to shut down the Sync entirely? if so we should be able to do so by going across the top of Quicken and selecting edit > preferences  > mobile & web > Sync off. From there the sync should be turned off. If you're trying to remove accounts you should be able to do so by going to the mobile and web tab. From there on the right it should have a list of all your accounts and a button as well that lets you adjust what accounts you want actively synced to the cloud.


    Please let us know if this helps resolve the issue for you. 

    Thanks,

    Quicken Francisco


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