Inventory - When moving from a win 7 computer to a win 10 new computer - inventory item detail

AlanS

When I installed Quicken on a new windows 10 computer and used the backup inventory file the item detail does not function. When selecting the item detail icon the inventory program closes and reverts back to standard Quicken. Both independent copies of the backups function the same. When I install the backups back into the win 7 computer they work fine. tech support says they never supported win 7 and they will not help.

Quicken Francisco

Hello @AlanS

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I believe you're talking about Quicken Home Inventory. As a clarification from support Home Inventory is not supported anymore so support is unable to assist you with troubleshooting the issue you're having. Here's an article down below with more information as well. 

https://www.quicken.com/support/installing-quicken-home-inventory-and-emergency-records-organizer

Thanks,

Quicken Francisco