Unable to Update from Voya Since April 30th, 2021 OL-221

Question

Good Morning,

Since 4/30/2021 I have been unable to update my Voya accounts. I am getting the dreaded OL-221-A error. I have reset and deactivated/reactivated my accounts several times, and even tried it from a backup I made on 4/28 to see if my data file had been corrupted (I also ran a validation check of my current data file).

Any advice would be appreciated. Thanks in advance.

Dave

DaveYearke · Accepted Answer

Just for closure on this topic, it started working a couple of days ago. I had not had time to contact Voya and did not do anything else. I guess it will just remain a mystery as to why it wasn't working for a couple of weeks.