I cannot get PNC and Quicken to sync. This has been going on for months. Please advise.

MaryGBB

I appreciate any help in getting PNC and Quicken to sync. I use to have no trouble syncing, and now I cannot get it to work (since August 2020!). I've reset the cloud, but PNC still will not sync with Quicken. Please advice if this is an issue that can be solved, or if I need to find a different program that works with PNC bank. Thank you.

Quicken Francisco

Hello @MaryGBB

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite a while. I'm wondering here if we might need to resync the accounts for them to download here again. I'll leave steps down below on how to do so.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://help.quicken.com/pages/viewpage.action?pageId=3216277

Once you've had a chance to attempt this let us know if you're able to get your downloads working again. 

Thanks,

Quicken Francisco

Quicken Francisco

Hello @MaryGBB

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite a while. I'm wondering here if we might need to resync the accounts for them to download here again. I'll leave steps down below on how to do so.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://help.quicken.com/pages/viewpage.action?pageId=3216277

Once you've had a chance to attempt this let us know if you're able to get your downloads working again. 

Thanks,

Quicken Francisco

MaryGBB

Thank you for your assistance. I was able to do exactly as you said, and it worked.

Quicken Francisco

@MaryGBB

Glad to hear it worked for you! If you do run into anymore issues please let us know so we can take another look!

Thanks,
Quicken Francisco