Xceed Federal Credit Union / Kinecta Federal Credit Union connection issue.

This message is posted on my credit union:" We are currently experiencing an issue with our online banking connection to Quicken. Thank you for your patience as we resolve this issue. We apologize for any inconvenience this has caused." I have not been able to update my accounts since 4/22/21. When is this issue going to be resolved!
There is nothing about it being addressed about this problem here on Quicken, only on my Credit Unions account page.

Answers

  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @gerald

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. I'm wondering here if the status may have not been updated just yet or if the issue is still ongoing. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

    Thanks,

    Quicken Francisco
     


  • Gerald
    Gerald Member ✭✭
    edited May 12
    Well, first you might send out your emails in plain text instead of HTML formatted , which would make them easier to read. All of the attempted formatting codes makes it difficult to read Secondly, since the credit union posted that they are having an issue with quicken it hardly would be on my end. Obviously you did not understand the issue I submitted. It would be foolish of me to follow the steps outlined in your response.
    BTW, Email address with no reply in the address will only bounce back to the sender, so you are unable to send a reply using that Email message. [email removed - privacy]
    Sent from my iPad Pro
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Gerald said:
    This message is posted on my credit union:" We are currently experiencing an issue with our online banking connection to Quicken.
    Well... sounds like it is on THEIR end.... and which one, since you are listing two totally different credit unions ?
    Here is the info for these....
    What Release of Quicken ... Help --> About Quicken
    Which XCEED are you using as your Quicken Account - as none are listed as you have Xceed Federal Credit Union ?
    57525    57525    57525    Xceed Financial CU    http://www.xfcu.org/    800.932.8222    https://xfcu.onlinebank.com/Signin.aspx    ACTIVE        
    CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT   
    17731    17731    17731    Xceed Financial Credit Union DC    https://www.xfcu.org/    (800) 932-8222    https://www.securexfcu.org/onlineserv/OFX/OFXRegister.cgi    ACTIVE   
    BANKING,CREDIT,ACCOUNTINFO&DIRECT                
    17599    17599    17599    Xceed Financial Credit Union WC    http://www.xfcu.org/    800-932-8222    https://xfcu.onlinebank.com/Signin.aspx    ACTIVE        
    BANKING,CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    and the other credit union -
    09037    09037    09037    Kinecta Federal Credit Union    http://www.kinecta.org    1-800-854-9846    https://www.kinecta.org/    ACTIVE   
    BANKING,ACCOUNTINFO&DIRECT             
    BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  

    Quicken Subscription - Windows 10
  • Gerald
    Gerald Member ✭✭
    I have listed two names for the credit union since kinecta federal credit union bought Xceed federal credit union. Xceed is still the active account that use as kinecta hasn’t fully made any changes. I have no clue of what you mean by the rest of your missive.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Gerald said:  Xceed is still the active account that use as kinecta hasn’t fully made any changes.
    We are trying to have you tell us exactly which of the THREE listed Xceed Quicken entries
    you have created and are using for your Quicken account?




    Quicken Subscription - Windows 10
  • supersup
    supersup Member
    I am having the same issue with Harborstone Credit Union. I have spent hours on support chat with Quicken. Any updates on this?
  • Gerald
    Gerald Member ✭✭
    None given for me. They were clueless. My credit union actually has it posted on their website that they are having an issue with connecting with quicken; however, quicken support has no issue listed. Great communication. I have had this problem for over a month, and the good part is performing a reconciliation does not issue an error. I caught it by accident when I manually attempted to reconcile my account. One word of caution, if you say something on their site they determine might be negative they will banish you immediately.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Gerald said: My credit union actually has it posted on their website that they are having an issue with connecting with quicken;
    Still haven't answered the simple question of exactly which CU name - as listed above - you have setup in Quicken.


    Quicken Subscription - Windows 10
  • Gerald
    Gerald Member ✭✭
    I’ve answered that question previously, and I don’t know you, so that is all of the information I will give.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited May 20
    Gerald said:
    I’ve answered that question previously, and I don’t know you, so that is all of the information I will give.
    nope - actually you haven't - Quicken has THREE Xceed entries - as listed above, and now listed here.
    Just trying to clarify exactly which one you have setup in your Quicken -

    57525    57525    57525    Xceed Financial CU    http://www.xfcu.org/    800.932.8222   
    https://xfcu.onlinebank.com/Signin.aspx    ACTIVE        
    CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT   
    17731    17731    17731    Xceed Financial Credit Union DC    https://www.xfcu.org/    (800) 932-8222   
    https://www.securexfcu.org/onlineserv/OFX/OFXRegister.cgi    ACTIVE   
    BANKING,CREDIT,ACCOUNTINFO&DIRECT                  
    17599    17599    17599    Xceed Financial Credit Union WC    http://www.xfcu.org/    800-932-8222   
    https://xfcu.onlinebank.com/Signin.aspx    ACTIVE        
    BANKING,CREDIT&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

    Quicken Subscription - Windows 10
  • Gerald
    Gerald Member ✭✭
    Well, since the Quicken app does not give me the detailed connection information you want, I therefore am unable to provide you with which one you have listed is used to connect to my account. However, that said, I mearly visually check all of the website links you list, and they all point to the same Xceed Credit Union. Now, if I click on all of the web site links you list, all but one takes me to the credit union and that one says it is not a secure link (https://www.securexfcu.org/onlineserv/OFX/OFXRegister.cgi). How hard is that? Now, since this is obvious, why are you not working with the credit union on this issue instead of me?
    I will mention one thing here, when I perform a download to reconcile my Quicken account there is no error message and it appears that all is updated, however, nothing was updated. I have used Quicken with this account without changes or problems for more than 20 years.
    I also see Quicken is having problems with other Credit Union accounts connecting, so just maybe it could be on your end?
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited May 22
    First - WE are all mostly other peer level customers trying to help each other.
    The NAMES listed in the 3 entries are all DIFFERENT, and appear as such in your Quicken Account name,
    and yes, the 1st and 3rd entries appear to be identical.
    Lastly - WE are not Quicken support,
    so WE don't work with the CU to resolve your issues, and WE can't fix things on OUR end.
    So... maybe after using Quicken for 20 yrs, you should contact Quicken Support to resolve.....  
    Quicken Subscription - Windows 10
  • Gerald
    Gerald Member ✭✭
    Why didn’t you say that in the beginning instead of wasting our time?
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