American Express transactions not downloading since May 08, 2021

Greenway1951
Greenway1951 Quicken Mac Subscription Member
edited May 2022 in Download, Add/Update Accounts (Mac)
No transactions are downloading for my three AMEX accounts since May 08, 2021. Chase and CitiBank transactions are downloading correctly. Download window says all three AMEX accounts have successfully downloaded but no transactions show up in Quicken registers. I have tried disconnecting AMEX accounts, then reconnecting, both with Direct Connect and Quicken Connect but problem persists.

Answers

  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭
    edited May 2021

    Hello @Greenway1951

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering here what might be causing the issue since you're able to reconnect and still have no downloads show up. I'm wondering if we may have some better success if we try adding the account as if it were a new account then linking rather than reconnecting it. I'll leave instructions down below on how to do so.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you've had a chance to try this let us know if you're able to produce any different results. If not we'll see what we can try next.

    Thanks,

    Quicken Francisco


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