you for reaching out on the community and telling us about your issue. I do
apologize for the issue you're having. Could we get a bit more information about the issue you're having? Are you getting an error message? How long has this been happening? I believe sams club is a synchrony card but I could be wrong if you'd let us know who the card is from.
Once you've had the chance please let us know more and we'll see what we can do to fix the issue you're having.