Bank of America - Sign-in to Online Banking locked

Is anyone having issues with their BofA accounts being locked daily?  This problem started a little over 2 weeks ago.  

When I unlock the account and don't update Quicken, I don't have any issues.  However, as soon as I update my credentials in Quicken and download transactions, within 1 - 2 hours, I receive the dreaded message from BofA that my account is locked.  


Best Answer

  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer

    Hello @J. Holmes

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with BoA locking you out. I wonder if in this case it's a authentication issue and if it would help for your BoA account to be reauthenticated. We can do this by deactivating and linking the accounts as if they were new. I'll leave steps below on how to do so.

    First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.
     

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

     

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps.

     

    Thanks,

    Quicken Francisco


Answers

  • Mark1104
    Mark1104 Member ✭✭✭✭
    never had that problem and have used Q and BofA together for 20 years....
  • Quicken Francisco
    Quicken Francisco Moderator mod
    Accepted Answer

    Hello @J. Holmes

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with BoA locking you out. I wonder if in this case it's a authentication issue and if it would help for your BoA account to be reauthenticated. We can do this by deactivating and linking the accounts as if they were new. I'll leave steps below on how to do so.

    First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.
     

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

     

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps.

     

    Thanks,

    Quicken Francisco


  • J. Holmes
    J. Holmes Member ✭✭✭
    edited May 22
    Thank you.  I will will try these steps later this evening.  I do have multi-factor authentication enabled for my BofA accounts and I wondered if it had something to do with the request/response messages between Quicken & BofA.  
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @J. Holmes

    It should be fine to have MFA on I don't believe it should cause any issues when downloading transactions. It should proceed normally asking for your code then proceeding to download transactions. If you do notice it still locking your account let us know.

    Thanks,
    Quicken Francisco
  • J. Holmes
    J. Holmes Member ✭✭✭
    Thanks.  Everything appears to be ok now.
  • Quicken Francisco
    Quicken Francisco Moderator mod
    @J. Holmes

    Glad to hear it's working for you now! If you do run into any other issues please let us know and we'll take a further look.

    Thanks,
    Quicken Francisco
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