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Why does the Credit Score request feature return a "server error" when I ask for my credit score?

Bud$ter

When I click on the Credit Report/Score feature and provide my SSAN, it returns a message about a "server problem"...

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Accepted answers

Quicken Francisco

Hello @Bud$ter

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing loading the credit score. I'm wondering here if it might not be connecting properly to the server causing the issue. The first step we can attempt here is to sign in/out to see if we're able to potentially fix the issue. I'll leave steps down below.

Go to Edit
Preferences
Quicken ID & Cloud accounts
Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

Once you get a chance to try these steps, please let us know what you find. From there we'll better understand our next steps.

Thanks,

Quicken Francisco

All comments

Quicken Francisco

Hello @Bud$ter

Go to Edit
Preferences
Quicken ID & Cloud accounts
Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

Once you get a chance to try these steps, please let us know what you find. From there we'll better understand our next steps.

Thanks,

Quicken Francisco

Law1Nan2

this doesn't work for me. I created a new quicken account and I can get my credit report on that account (has no data etc).

Bud$ter

Nan: Many thanks...I will try this.