American Express Reconciliation

Question

I chatted with the help desk a couple days ago, because of issues with my American Express credit card account.  Upon reconciling there seems to be an issue with how Quicken is reading/converting the balances.  The technician could see the issue and said he would forward it, but the ticket is closed and it still is not reconciling properly.  
 What happens is after downloading transactions when I click on Reconcile it asks "how would you like to reconcile your balance?" and provides the online or statement options.  The online balance amount is correct and shows as a negative number.  When I click next, it then converts the negative online balance in the previous window to a positive number, which throws off balance of the account.  Have others had this issue?  And have you resolved it?

Quicken Francisco · Answer

Hello @annenice

Thank
you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues with your AmEx reconciliation. I'm wondering here if we might need to deactivate and reactivate the account in order to get it getting the proper online balance. You may have already done this but let us know if you have. I'll leave instructions down below.

First
we'll try deactivating all of the accounts for the affected FI.
You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once
all the accounts are deactivated go ahead and follow the article here on
reconnecting the accounts.

https://help.quicken.com/pages/viewpage.action?pageId=3216277

Once
you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next
steps.

Thanks,

Quicken
Francisco