CC-506

pshisler

I get a CC-506 error when trying to update my account. I know Independent Bank changed it's online service to Independent bank One Wallet. Can you advise what is being done to fix the connection problem?

studpup

Sorry to hear you're having difficulty downloading from your accounts.

When banks change their online providers that often disrupts the quicken connection. Often they'll email you steps to follow to reactivate with their new system and resume downloads. Perhaps check your email about the specific steps to deactivate your accounts from the old system and activate them on their new one.

But in general this will help you do the same:
https://www.quicken.com/support/message-when-using-online-services-cc-506

So deactivate all the old accounts, blank out the financial institution field in Account Details/General page for each account, and when you activate them, you might be choosing "Independent Bank One Wallet DC" as your financial institution.

68265 68265 68265 Independent Bank One Wallet DC https://www.independentbank.com 1-800-355-0641 https://independentbank.onlinebank.com/signin.aspx ACTIVE ACCOUNTINFO,BANKING&DIRECT NOT_QBP NA

Alternately, call/chat with quicken.com/support and they can walk you through these steps.

studpup

Sorry to hear you're having difficulty downloading from your accounts.

When banks change their online providers that often disrupts the quicken connection. Often they'll email you steps to follow to reactivate with their new system and resume downloads. Perhaps check your email about the specific steps to deactivate your accounts from the old system and activate them on their new one.

But in general this will help you do the same:
https://www.quicken.com/support/message-when-using-online-services-cc-506

So deactivate all the old accounts, blank out the financial institution field in Account Details/General page for each account, and when you activate them, you might be choosing "Independent Bank One Wallet DC" as your financial institution.

68265 68265 68265 Independent Bank One Wallet DC https://www.independentbank.com 1-800-355-0641 https://independentbank.onlinebank.com/signin.aspx ACTIVE ACCOUNTINFO,BANKING&DIRECT NOT_QBP NA

Alternately, call/chat with quicken.com/support and they can walk you through these steps.

pshisler

Studpup,
Thank you very much for the information. The deactivation of the account worked to reset the financial institution information. I can now download my transactions again. Once again thank you for the information.