CC-501 Error trying to add account with Indiana Public Retirement System

Question

Whenever I try to setup my online account I get a CC-501 error.  I'm not sure what else to say; that's the gist of it.

UKR · Answer

If you haven't tried this yet, please do:
* Go to Edit / Preferences /
     Quicken ID & Cloud Accounts
* Click the "Sign in as a
     different user" link on the right side.
* Sign out, then sign back in
     to your Quicken account using your existing Quicken ID.

After that try to add account again.

Quicken Francisco · Answer

@James White

Thank you for the update. If that's the case it sounds like we might need to collect logs in order to figure out what exactly is happening. I would recommend
contacting Quicken Support directly for the best assistance. I will leave our hours down below so
you can find a time that works best for you.Click here to
review Quicken Support's hours of operation.

Thanks,

Quicken Francisco

James White · Answer

Hi, thanks for the response.
 I was trying to add this account for the first time; it's never been connected previously.  I have tried to set it up multiple times over the last week or so.  No luck so far, just the CC-501 error.