Quicken doesn't download from - TIAA Bank and also WellsTrade
I have been using quicken for windows since 1998, buying new versions of the program. This year I had to switch to the subscription version in order to keep downloading my bank transactions. Unfortunately, the new subscription service fails to download from TIAA Bank and WellsTrade. I have contacted tech support numerous times to no avail. I've been given case numbers for escalated cases, but no action has been taken on escalated cases when I check the status. Support just tells me that no action has been taken on the cases. I've been waiting over a month for an expedited resolution. Both financial institutions insist that the problem is with quicken. Are any of you experiencing the same problem with Quicken after going on the new subscription program? Does anyone have a solution so I can download from TIAA Bank and WellsTrade directly into quicken? It does not seem to pay to have a subscription if you cannot automatically download into quicken.