Transactions not downloaded

Gary McNally
Gary McNally Member ✭
in Download, Add/Update Accounts (Windows)
Quicken downloads all accounts except one. No error messages. Last successful download was June 14
Tagged:

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Gary McNally

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues downloading. To start off here we'll need some more information about the issue. What is the FI? You've already let us know about the message and last successful download so it could just be that Quicken may need to be refreshed to connect to the FI. Lets see if that might be the case by trying to deactivate and reactivate the connection.

    First we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://help.quicken.com/pages/viewpage.action?pageId=3216277

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,

    Quicken Francisco


This discussion has been closed.

Categories