Can't Add Online Services to My Lexus Car Loan

I was getting errors when attempting to download transactions from Lexus Financial.
I now understand that this is probably being caused by
Before I found the above link, I attempted my usual 'fix' for download issues; deleting electronic access, then re-adding it to the account.
The delete was successful, the re-add is another issue. When I attempt to edit the account, the 'Account Details' panel doesn't even display the 'Online Services' tab.
Anyone have an idea on how to fix this? I'm hesitant to delete the account and re-add it.


  • UKR
    UKR SuperUser ✭✭✭✭✭

    For whatever it's worth ... I would not bother attempting to activate any loan or mortgage account for downloading.  (Not discussing LOC or HELOC accounts here)

    An online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018+
    you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.