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using number pad on keyboard closes transaction

notasquick
notasquick Member ✭
edited April 2022 in Errors and Troubleshooting (Mac)
this happens if I'm attempting to add split categories on a transaction; when I use the number pad the transaction closes losing all the info I'd put in--payee, note... if I use the numeral keys above letters it works; this is on a Mac mini, USB old Win keyboard
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Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @notasquick, 

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. This nuisance seems rather odd. I would recommend making sure that your num lock is turned on. On the other hand, it could be a compatibility issue between a Mac computer and a non-Mac keyboard. If all else fails you could continue using the number keys above the letters. 

    Let us know if you have any further questions or concerns. 

    -Quicken Paloma 
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