I have a cc 501 error that is recurring with Thrivent Financial. How can this be resolved.

ceide.ce
ceide.ce Quicken Windows Subscription Member
in Download, Add/Update Accounts (Windows)
I have followed all the steps recommended to resolve this cc 501 error with Thrivent Financial and nothing has worked. How can I get assistance and support.

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  • RobRoten
    RobRoten Quicken Windows Subscription Member ✭✭
    edited July 2021
    Has anyone successfully added an account from Thrivent Financial (www.thrivent.com). I've tried on multiple occasions over days and continue to receive the "Oops. We're having a problem." message with the CC-501 error code.

    Thanks in advance for any help.
  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited July 2021
    guessing this is the entry you are attempting to use - vs the other Credit Unions -
    Do you get to the Quicken Add Account screen that asks for User ID and Password ?
    40092    40092    40092    Thrivent Financial Bank - Portfo    https://www.thrivent.com/banking/    N/A    https://clientpoint.fisglobal.com/tdcb/main/UserLogon?bankNumber=6X&subProduct=   
    ACTIVE                   BANKING,ACCOUNTINFO&EXP-WEB-CONNECT  
  • RobRoten
    RobRoten Quicken Windows Subscription Member ✭✭
    Yes. Thrivent.com, not the credit unions.

    I get to the page where I enter username and password, click connect. It pauses for a moment and returns with the above error. Same thing, every time.

    I've tried over several days, multiple times so "waiting a few hours" is probably not going to work.

    Thank you for any help you can provide.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/error-when-using-online-services-cc-501

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