I cannot upgrade Quicken

AlanX
AlanX Quicken Windows Subscription Member ✭✭
in Installing and Updating (Windows)
I am unable to upgrade my membership either through the app or on the web. I can log into my account but when I hover my cursor over the "Current Plan" button or the "Upgrade" buttons I get a red circle with a line through it.
Does anyone know what is the problem?
Thank you

Answers

  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @AlanX, 

    Thank you for reaching out to Quicken. I apologize you are having this issue. I have sent you a message to address this. 

    Please let us know if you have any other concerns. 

    -Quicken Paloma 
  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    edited July 2021
    AlanX said: I am unable to upgrade my membership either through the app or on the web. I can log into my account but when I hover my cursor over the "Current Plan" button or the "Upgrade" buttons I get a red circle with a line through it.
    just to clarify - do you mean to "upgrade" ... Starter --> Deluxe --> Premier --> H&B
    or "renewal" to extend your membership expiration ?
    Where are you trying this "log into my account"  -
    the Quicken.com website - or Quicken desktop software, Quicken Mobile App, or Quicken on the Web...
    Let us know how things get resolved.


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