I cannot upgrade Quicken

Question

I am unable to upgrade my membership either through the app or on the web. I can log into my account but when I hover my cursor over the "Current Plan" button or the "Upgrade" buttons I get a red circle with a line through it. 
 Does anyone know what is the problem?
 Thank you

Ps56k2 · Answer

just to clarify - do you mean to "upgrade" ... Starter --> Deluxe --> Premier --> H&B 
or "renewal" to extend your membership expiration ?Where are you trying this "log into my account"  -
the Quicken.com website - or Quicken desktop software, Quicken Mobile App, or Quicken on the Web...
Let us know how things get resolved.

Quicken Paloma · Answer

Hello @AlanX,

Thank you for reaching out to Quicken. I apologize you are having this issue. I have sent you a message to address this.

Please let us know if you have any other concerns.

-Quicken Paloma