Hello @Louis D
you for reaching out to the Community regarding your issue, although I am sorry
to hear that you are experiencing issues downloading from your Direct Connect account. Could we get more information on the issue you're having? What FI are you using? How long has this been happening? Is this happening to more than one FI or is it just one?
Once you get the chance please let us know more about the issue and we'll see what we can we can attempt to resolve the issue.