Cannot connect to Redstone Federal Credit Union

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Dale D
Dale D Member ✭
edited April 2022 in Errors and Troubleshooting (Mac)
This problem has been happening for at least a month. Quicken reports "There is a problem downloading transactions from RFCU." Quicken then generates an error log which I have sent to Quicken at least a half dozen times but have never received any reply.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Here at the Community we don't have access to the error logs you sent in. So, sorry, but I'll have to ask you for

    more details.

    What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?


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