Sync error

S.S.

I am getting this error since a week or so when syncing the mobile & web datafile.

Quicken Francisco

Hello @S.S.

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with syncing. I'm wondering here if it might need to sign out and back in in order to see if that might help with the issue we're having.  I'll leave steps on how to do so down below.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud accounts
4. Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

Thanks,

Quicken Francisco

S.S.

Thanks. It seems to have fixed the issue. First sync came up with an account error, which I responded to and the second sync went through clean but took longer then usual. I assumed that it re-sync from scratch after the new login.