Reconciliation not working

SandyPan

Since February I have a credit card account that won't reconcile to the online balance - I keep getting a message "There are no uncleared transactions". However there are uncleared transactions. Any ideas on how to get the account to reconcile to the online balance?

Quicken Francisco

Hello @SandyPan

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with reconciling. I was taking a look at some other posts to see if other users were able to get the issue resolved. It looks like someone had this issue back in a similar time frame you may have had it back in March. I'd recommend taking a look at the thread to see if the same information may work for you. I'll leave the thread down below.

https://community.quicken.com/discussion/7890845/reconcile-problems/

Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @SandyPan

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with reconciling. I was taking a look at some other posts to see if other users were able to get the issue resolved. It looks like someone had this issue back in a similar time frame you may have had it back in March. I'd recommend taking a look at the thread to see if the same information may work for you. I'll leave the thread down below.

https://community.quicken.com/discussion/7890845/reconcile-problems/

Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

Thanks,

Quicken Francisco

Carolynsue

I need help with the reconciling of my bank account on my MacBook Pro. I want to talk with someone about this. Where do I find a number to call?

Boatnmaniac

Carolynsue said:

I need help with the reconciling of my bank account on my MacBook Pro. I want to talk with someone about this. Where do I find a number to call?

You can get Support contact information at https://www.quicken.com/support#contact-support.

You can also log into your online Quicken account and call the number that is listed there.