Reconciliation not working

Since February I have a credit card account that won't reconcile to the online balance - I keep getting a message "There are no uncleared transactions". However there are uncleared transactions. Any ideas on how to get the account to reconcile to the online balance?
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Best Answer

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Answer ✓

    Hello @SandyPan

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with reconciling. I was taking a look at some other posts to see if other users were able to get the issue resolved. It looks like someone had this issue back in a similar time frame you may have had it back in March. I'd recommend taking a look at the thread to see if the same information may work for you. I'll leave the thread down below.

    https://community.quicken.com/discussion/7890845/reconcile-problems/

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,

    Quicken Francisco

Answers

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Answer ✓

    Hello @SandyPan

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with reconciling. I was taking a look at some other posts to see if other users were able to get the issue resolved. It looks like someone had this issue back in a similar time frame you may have had it back in March. I'd recommend taking a look at the thread to see if the same information may work for you. I'll leave the thread down below.

    https://community.quicken.com/discussion/7890845/reconcile-problems/

    Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps/options.

    Thanks,

    Quicken Francisco

  • Carolynsue
    Carolynsue Member
    I need help with the reconciling of my bank account on my MacBook Pro. I want to talk with someone about this. Where do I find a number to call?
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    I need help with the reconciling of my bank account on my MacBook Pro. I want to talk with someone about this. Where do I find a number to call?
    You can get Support contact information at https://www.quicken.com/support#contact-support.
    You can also log into your online Quicken account and call the number that is listed there.
    (QW Premier Subscription: R42.21 on Windows 10)
This discussion has been closed.