Two separate logins with Edward Jones, one never works Quicken for Mac

I have to two separate accounts with Edward Jones brokerage.
Every "one step update", one account always asks for the password entry every time, then results in "Download error 15500" "The user cannot sign in because the user ID or password is invalid"
THE USER ID AND PASSWORD ARE CORRECT AND VALID.
Any ideas?
Thanks

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @Dave1957

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. There is currently an open ongoing alert, and the issue is being worked on. At this time there is no ETA, we apologize for the inconvenience this has caused. 

    Please let us know if you have any questions or concerns. 

    -Quicken Paloma
  • Dave1957
    Dave1957 Member ✭✭
    This is a DAILY inconvenience, considering I pay a subscription to use Quicken
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